SummaryBased on research on a serious game used for training purposes, this chapter aims to analyze knowledge transfer related to emotional labor between gaming and work situations. After defining emotional labor, it discusses issues related to the use of a serious game as mediation; whether or not it is accepted; and whether it contributes to the possibility of better regulating emotions. The results suggest that knowledge transfer, in and around work situations, is related more to the acceptan
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Keywords : Emotional Labor, Knowledge transfer, Recruitment schemes, Serious Escape Game, Vocational training, Work situations