Serious Games for Vocational Training: From Emotional Labor to Knowledge Transfer Lydia Martin Julian Alvarez Antoine Taly - 2021


Support : Publications
Auteur(s) : Lydia Martin Julian Alvarez Antoine Taly
Editeur : Marc‐Eric Bobillier Chaumon, WILEY, Digital Transformations in the Challenge of Activity and Work: Understanding and Supporting Technological Changes, Volume 3
Date : 2021
Langue : Langue



Based on research on a serious game used for training purposes, this chapter aims to analyze knowledge transfer related to emotional labor between gaming and work situations. After defining emotional labor, it discusses issues related to the use of a serious game as mediation; whether or not it is accepted; and whether it contributes to the possibility of better regulating emotions. The results suggest that knowledge transfer, in and around work situations, is related more to the acceptance of mediation, including its debriefing, than to the playful attitude itself. Used by companies as entertainment in team‐building seminars, escape game has become a new type of serious escape game (SEG), and is starting to be used in training and recruitment schemes as well. The challenges embedded in the SEG are illustrated with concrete examples from authentic work situations.

ISBN Information

  • Online ISBN: 9781119808343
  • Print ISBN: 9781786305299

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Mots-clés : Emotional Labor, Knowledge transfer, Recruitment schemes, Serious Escape Game, Vocational training, Work situations